Last updated: January 1, 2026
This Privacy Policy explains how 2751629 ALBERTA INC., doing business as MerchLoom ("MerchLoom", "we", "us", or "our"), collects, uses, and protects your information when you use our websites, applications, and AI-powered image processing services (the "Service").
By using the Service, you agree to the collection and use of information in accordance with this Policy.
Our Privacy Officer is responsible for overseeing compliance with this Policy and applicable privacy legislation, including Alberta's Personal Information Protection Act (PIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA). You may contact the Privacy Officer at privacy@merchloom.ai for any privacy-related inquiries, access requests, or complaints.
Our goal is ephemeral processing:
You may request deletion of your account and associated data at any time by contacting us at support@merchloom.ai.
We do NOT sell your personal data.
We may share information with:
These providers process data on our behalf under contracts requiring data protection. Your information may be transferred to and processed in the United States through these service providers.
In connection with a merger, acquisition, or sale of business assets. We will require the receiving party to respect this Policy.
When you explicitly ask us to share, such as through integrations with third-party tools.
Required for login sessions, security (CSRF protection), and basic functionality. Cannot be disabled.
Help us understand how the Service is used (page views, usage patterns). Optional with your consent.
Used for relevant advertising. Optional with your consent.
You can manage cookie preferences via the cookie banner or in your browser settings. We display a consent banner for non-essential cookies.
Depending on your jurisdiction, you may have these rights:
To exercise any of these rights, including data export, account deletion, or profile updates, please contact us at support@merchloom.ai.
For EU/UK and similar jurisdictions, we handle requests in line with GDPR standards.
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, gives you the following rights regarding your personal information:
To exercise these rights, contact us at privacy@merchloom.ai. You may use an authorized agent to submit a request on your behalf. We will verify your identity before acting on a request. We do not knowingly sell or share the personal information of consumers under 16 years of age.
We use reasonable technical and organizational measures to protect your information:
However, no system is perfectly secure. We cannot guarantee absolute security.
If we become aware of a security breach that compromises your personal information and creates a real risk of significant harm, we will notify you and the relevant supervisory authorities without undue delay, as required by applicable law (including PIPEDA in Canada and the GDPR in the EU/UK). Our notice will describe, to the extent known, the nature of the breach, the information involved, the steps we are taking, and what you can do to protect yourself. We maintain internal procedures for detecting, assessing, and responding to such incidents.
We may process and store information on servers in different countries (United States, European Union). Your information may be transferred outside your country of residence.
For users in the EU/UK, we rely on appropriate safeguards such as Standard Contractual Clauses for cross-border transfers.
The Service is not intended for anyone under 18 years of age (or the age of legal majority where you live). We do not knowingly collect personal data from minors. If you are a parent or guardian and you believe your child has provided us data, please contact us at support@merchloom.ai so we can delete it.
We may update this Policy from time to time. We will post the updated version and update the "Last updated" date. For material changes, we may notify you by email or within the Service.
Continued use after changes means you accept the updated Policy.
If you have questions about this Privacy Policy or our data practices, contact our Privacy Officer at privacy@merchloom.ai. If you are not satisfied with our response, you may escalate your complaint to your local data protection authority or privacy commissioner.